Welcome to Access Advisor. Here we'll show you around our portal and demonstrate how easy it is to request services, ask for help or, if you're an Access Advisor Unlimited Enterprise user, register for a live event.
The following is a written guide to Access Advisor, along with screenshots, including alternative text.
How Do I Log In?
Level Access customers get to the Access Advisor portal by way of single sign-on (SSO) from the Accessibility Management Platform (AMP).
Once you are logged into AMP, select the "Advisor" icon in the left-side navigation. Access Advisor uses AMP’s log in credentials via SSO, so no additional login credentials are needed.
Figure 1. AMP tool, illustrating the Advisor button in the left-side navigation
Navigating the Portal
The Access Advisor Portal includes the following features, based on the user's license*:
- Advisor search bar where users can search Frequently Asked Accessibility Questions and Live Events
- Email Us link, which will allow users to write an email and request services to advisor@levelaccess.com
- Request service button, where users can submit a form to request services from Level Access on one of several topics, based on the user's subscription
- Getting Started with Access Advisor section, which shows users how to navigate the portal and submit requests
- Live Event portal for Advisor Unlimited Enterprise users, which contains a link to sign up for Live Training webinars
- FAQ portal, that links to a library of our most commonly asked questions, organized by accessibility topic
*Please note that, based on the user's license, the user will see different items on the Access Advisor portal:
- Advisor Classic users will only see the Advisor search bar, the Email Us link, the Request Service button, the Getting Started with Access Advisor section, and the FAQ portal
- Advisor Unlimited Teams users will see the Advisor search bar, the Email Us link, the Request Service button, the Getting Started with Access Advisor section and the FAQ portal
- Advisor Unlimited Enterprise users will see the Advisor search bar, the Email Us link, the Request Service button, the Getting Started with Access Advisor section, the Live Event portal, and the FAQ portal
Screenshot from the Advisor Unlimited Enterprise portal:
- Email us at advisor@levelaccess.com (or by the Email Us button on the portal)
- Select the Request Service button on the portal
Email us
Selecting the “Email us” button will open up your computer's options for composing an email. The email "to" line will auto-populate with the advisor@levelaccess.com email address. Please indicate what service you are requesting in the body of your email and send the email to us.
Request Service button
Selecting the “Request Service” button leads to a simple form where users can request a variety of services. Depending on the customer's Advisor license (Classic vs. Teams vs. Unlimited), the user will see different options under the "Service Type" dropdown.
Advisor Classic customers will see the following choices under Service Type:
- Remediation Support
- Strategic Consulting
- Testing Support
Figure 1. Advisor Classic Service Type dropdown, which includes Testing Support, Remediation Support and Strategic Consulting
Advisor Unlimited Teams customers will see the following choices under Service Type:
- Module Testing (Unlimited)
- Use Case Testing(Unlimited)
- Validation Testing(Unlimited)
- Remediation Consultation (Unlimited)
- Alternative Text Editing(Unlimited)
- Expert Consultation on the Business Case for Accessibility(Unlimited)
- Updating VPATs (Limited)
Figure 2. Advisor Unlimited Teams Service Type dropdown, which includes Module Testing (Unlimited), Use Case Testing(Unlimited), Validation Testing(Unlimited), Remediation Consultation (Unlimited), Alternative Text Editing(Unlimited), Expert Consultation on the Business Case for Accessibility(Unlimited), Updating VPATs (Limited)
Advisor Unlimited Enterprise customers will see the following choices under Service Type:
- Module Testing (Unlimited)
- Use Case Testing(Unlimited)
- Validation Testing(Unlimited)
- Remediation Consultation (Unlimited)
- Alternative Text Editing(Unlimited)
- Expert Consultation on the Business Case for Accessibility(Unlimited)
- Updating VPATs (Limited)
- General questions and inquiries about digital accessibility (Unlimited)
- Access to Premium Training Calendar (Unlimited)
- Design Review (Limited)
- Expert consultation on user interface design (Limited)
- Expert consultation on strategic digital accessibility (Unlimited)
- Tools and Templates (Unlimited)
- Development of Customized Documentation (Limited)
Figure 3. Advisor Unlimited Enterprise Service Type dropdown, which includes Module Testing (Unlimited), Use Case Testing(Unlimited), Validation Testing(Unlimited), Remediation Consultation (Unlimited), Alternative Text Editing(Unlimited), Expert Consultation on the Business Case for Accessibility(Unlimited), Updating VPATs (Limited)
The information that the user fills out in the form will help the Level Access team get started as quickly as possible. Service Type, Subject, and Description are required fields.
- Live Training Calendar
After you select Live Training Calendar, you will be taken to the calendar.
Each event will display the title, date, and time in EST. To sign up, select the Register link.
Figure 2. Live Training Calendar calendar where users may register for an event
This will take you to the Webinar Registration page, containing the Topic of the webinar, a description, and the date and time. Below this information is the registration form, which includes the following fields (all required):
- First Name
- Last Name
- Email Address
- Confirm Email Address
- Organization
- Job Title
To register, enter the information into the form and select the Register button. You will be taken to a page that will read “Webinar Registration approved.” This page contains the topic, description, and time along with a link to add the event to your calendar, and the webinar ID. Below that are links to join the webinar, and an option to cancel your registration.
You will receive a confirmation email to the email address you entered that contains the links to the webinar. You will also receive an email if you cancel your registration.
Frequently Asked Accessibility Questions
The FAQ portal is accessed from the home page by selecting the Frequently Asked Accessibility Questions category.
Here, the common questions are organized by topic of discussion. The FAQs are consistently being added and will serve as a self-service area for our customers. The topics are as follows, and new topics may be added frequently:
- Disability Awareness & Etiquette
- Design
- PDFs
- Mobility Disabilities
- Accessibility for Developers
- Top Most Common Web Accessibility Issues
- Assistive Technologies
Please note that you can also find FAQs by utilizing the search bar.
Selecting one of these topics will bring you to the section containing commonly asked questions and answers. Select any question and you will be taken to the page for that question, which includes a detailed answer.
Searching on the Portal
All users can search the Frequently Asked Accessibility Questions section on the Advisor portal, and Advisor Unlimited customers can additionally search for Live Training Webinars. Simply type in your search term, and the search box will auto-populate with articles containing that search term.
Example of searching for an Accessibility FAQ:
Advisor uses autocomplete search so that when a user types a search term, the search bar auto populates with articles containing that search term: