Requesting Services

  • Updated

There are two ways to request services from us:

  1. Email us at advisor@levelaccess.com (or by the Email Us button on the portal) 
  2. Select the Request Service button on the portal

For Advisor Unlimited customers, we offer an additional service called "Request a 30-Minute Consultative Call." We'll go over how to request this service in a moment.

Email us

Selecting the “Email us” button will open up your computer's application for composing an email. The email "to" line will auto-populate with the advisor@levelaccess.com email address. Please indicate what service you are requesting in the body of your email and send the email to us.

 

Request Service button

Selecting the “Request Service” button leads to a simple form where users can request a variety of services. Depending on the customer's Advisor license (Classic vs. Teams vs. Unlimited), the user will see different options under the "Service Type" dropdown.

Advisor Classic customers will see the following choices under Service Type:

  • Remediation Support
  • Strategic Consulting
  • Testing Support

Advisor Unlimited Teams customers will see the following choices under Service Type:

  • Module Testing (Unlimited)
  • Use Case Testing(Unlimited)
  • Validation Testing(Unlimited)
  • Remediation Consultation (Unlimited)
  • Alternative Text Editing(Unlimited)
  • Expert Consultation on the Business Case for Accessibility(Unlimited)
  • Updating VPATs (Limited)

Advisor Unlimited Enterprise customers will see the following choices under Service Type:

  • Module Testing (Unlimited)
  • Use Case Testing(Unlimited)
  • Validation Testing(Unlimited)
  • Remediation Consultation (Unlimited)
  • Alternative Text Editing(Unlimited)
  • Expert Consultation on the Business Case for Accessibility(Unlimited)
  • Updating VPATs (Limited)
  • General questions and inquiries about digital accessibility (Unlimited)
  • Access to Premium Training Calendar (Unlimited)
  • Design Review (Limited)
  • Expert consultation on user interface design (Limited)
  • Expert consultation on strategic digital accessibility (Unlimited)
  • Tools and Templates (Unlimited)
  • Development of Customized Documentation (Limited)

 

The information that the user fills out in the form will help the Level Access team get started as quickly as possible. Service Type, Subject, and Description are required fields.  

 

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