The Access Advisor Portal includes the following features, based on the customer's license*:
- Advisor search bar where users can search Frequently Asked Accessibility Questions and Live Events
- Email Us link, which will allow users to write an email and request services to advisor@levelaccess.com
- Request service link, where users can submit a form to request services from Level Access on one of several topics, based on your license (Access Advisor Classic versus Access Advisor Unlimited)
- Quick Link button that leads to the Live Training Calendar
- Getting Started with Access Advisor section, which shows users how to navigate the portal and submit requests
- Live Event portal for Advisor Unlimited Enterprise customers, which contains links to sign up for Live Training webinars
- FAQ portal, that links to a library of our most commonly asked questions, organized by accessibility topic
- Under the profile icon, select "My Requests," and you will be taken to a page that lists all of your requests/tickets with filters to show Open, Closed and Pending/Awaiting Reply tickets.
*Please note that, based on the customer's license, the customer will see different items on the Access Advisor portal:
- Advisor Classic users will only see the Advisor search bar, the Email Us link, the Request Service button, the Getting Started with Access Advisor section, and the FAQ portal
- Advisor Unlimited Teams users will see the Advisor search bar, the Email Us link, the Request Service button, the Getting Started with Access Advisor section and the FAQ portal
- Advisor Unlimited Enterprise users will see the Advisor search bar, the Email Us link, the Request Service button, the Getting Started with Access Advisor section, the Live Event portal, and the FAQ portal
Screenshot from the Advisor Unlimited portal:
Figure 1. The Access Advisor portal