Viewing Cases

My Access Advisor Cases

Access Advisor customers can view all of the cases that they have submitted. When selecting the "My Advisor Cases" button, users are directed to a screen that displays all cases in a grid with the following information for each case: 

1. Case number (selecting this link takes users to the case details page) 
2. Owner Name
3. Account Name (selectable only for those who have access to this account information) 
4. Subject:  Subject of case 
5. Contact Name (selectable only for those who have access to this contact information) 
6. Status (open, closed, on hold)