Installing Access Assistant

  • Updated

Overview

Access Assistant is available for Firefox, Chrome and Internet Explorer 11. The browser extensions for each can be downloaded from the Toolbox tab in AMP. Note that the Firefox Add-On and the Chrome Extension are both signed by Mozilla and Google, respectively, and therefore will be downloaded and installed from Firefox Add-Ons and the Google Chrome Store.

OS/Browser Support: Access Assistant should work the same in Mac and Windows Operating Systems.  Additionally, we support Firefox 48+, Internet Explorer 11, and Google Chrome 56+.  The supported versions include Windows 7 and higher and OS X 10+ should work (as they should be compatible with the browser versions we support). 

Chrome Extension

  1. Login to your AMP instance and navigate to the Toolbox tab.
  2. Select the "Download Chrome Extension" link in the Access Assistant 2.0 section. This will launch the Chrome Web Store.
  3. Select the "Add to Chrome" button.
  4. In the subsequent confirmation pop-up, select the "Add extension" button.

NOTE: When upgrading Access Assistant after the May 4, 2020 release, you may see a message indicating that the extension has been disabled. This occurs because the permissions that are used by Access Assistant have been updated in the May 4, 2020 release to be optionally used. Chrome will thus require you to accept the permissions that are used to enable Access Assistant to enable testing with Continuum Explorer across tabs. 

Firefox Add-On

  1. Login to your AMP instance and navigate to the Toolbox tab.
  2. Select the "Download Firefox Plugin" button.
  3. Once the plugin is downloaded, select the "Install" button in the download pop-up to complete the installation.

Internet Explorer Add-On

  1. Login to your AMP instance and navigate to the Toolbox tab.
  2. Select 'Download Internet Explorer 11 Plugin'; this will download the Zip File that contains the setup.exe which is used to install Access Assistant For IE 11. 
  3. Unzip the file (Windows - https://support.microsoft.com/en-us/help/14200/windows-compress-uncompress-zip-files)
  4. In the unzipped folder, run the 'setup.exe' file
  5. Navigate through the prompts and eventually choose 'install'; wait for this to end and for it to instruct you that the prompt can be closed. 

Was this article helpful?

1 out of 1 found this helpful

Have more questions? Submit a request